DELIVERY & RETURNS
HOW MUCH DOES DELIVERY COST?
The delivery within the UK is free on orders over GBP 50.-
For EU and oversee deliveries the shipping cost depends on the country. However, we do not charge for internaional deliveries on orders over GBP 800.- (trade orders exculded).
WHEN WILL MY ORDER ARRIVE?
We only keep little stock as most of our products are made to order in Englad. If we do not have rolls of your chosen wallpaper pattern in stock, they have a lead time of about 3-4 weeks to be produced. Custom sized wallpaper panels are always printed just for you and have a turnaround of up to 4 weeks. Cushions are made to order and take up to 2 weeks to be made for you and ready to be shipped. For Scarves please allow up to 4 weeks for the item to be made and dispatched. The delivery time stated on the product page is an estimate only, showing how long it takes to have your order made for you and it is ready to be dispatched. It does not include the shipping time from our studio to your home.
If you like to know if we have a specific wallpaper in stock which will be dispatched within 1-2 days please email us at: contact@goodandcraft.com
CAN YOU SPEED UP DELIVERY?
We do have some stock of wallpapers which will be dispatched within 1-2 days of your order. Please get in touch for more information.
For items that are made to order we might be able to speed up delivery. If you have a specific deadline to receive an order, please email contact@goodandcraft.com
CAN I RETURN MY ORDER?
Yes, you can request a return within 30 days of delivery.
Please email us at contact@goodandcraft.com to give us written notice about your upcoming return. The returned item has to be unused / unworn with all lables attached. Wallpaper rolls can only be returned if unpacked.
The following items can not be returned: Samples, custom-made/ bespoke items, custom sized wallpaper panels and fabric sold by the metre.
WHICH ITEMS CANNOT BE RETURNED?
We can't accept returns on the following items: Samples, fabric sold by meter (which is printed and cut to your required length), custom sized wallpaper panels (ordered by square metre and made for your wall measurements only), other custom-made/ bespoke items (any items which are made just for you on your request, e.g in a different size, a different colourway etc).
DO YOU SHIP OVERSEAS?
Yes, we ship to most of the countries. You can select your delivery country at checkout.
Please be aware that items delivered to countries outside of the United Kingdom might be subject to custom charges, taxes and other fees that are imposed by your local legislation. Additional charges are the responsibility of the recipient because we have no control over these government-imposed charges.
DO I NEED TO PROVIDE A PHONE NUMBER WITH MY ORDER?
Please provide us with a phone number for main orders (wallpaper rolls, fabrics, or cushions) that are being delivered outside of the United Kingdom. We do not require a phone number for international orders that only contain samples.
A phone number is requested by the carrier e.g FedEx, TNT, DHL, to be able to reach you when delivering your order, or in case customs need to contact you to clear your order.
Please note that not providing a phone number might result in a delay in receiving your order.
The information you will provide on our website when placing an order will only be used to process and ship your order. We are ensuring that your information is secure. For further details please see our privacy policy:
https://www.goodandcraft.com/pivacypolicy
