SHOPPING ONLINE

CAN I VISIT THE STUDIO / DO YOU HAVE A STORE?


No, the studio in Clerkenwell is not a store. Visits are by appointment only. Please get in touch to arrange a meeting if you like to come by to see larger display samples / products or to discuss a project.




HOW CAN I PAY FOR MY ORDER?


You can place your order securely on the website, using Visa, Master Card, American Express or Paypal.




IS IT SAFE TO USE MY PAYMENT CARD ON YOUR WEBSITE?


Payments on our website are processed securely by Stripe. Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry. We do not have access to your card details.





DELIVERY & RETURNS

CAN I VISIT THE STUDIO / DO YOU HAVE A STORE?


No, the studio in Clerkenwell is not a store. Visits are by appointment only. Please get in touch to arrange a meeting if you like to come by to see larger display samples / products or to discuss a project.




HOW CAN I PAY FOR MY ORDER?


You can place your order securely on the website, using Visa, Master Card, American Express or Paypal.




IS IT SAFE TO USE MY PAYMENT CARD ON YOUR WEBSITE?


Payments on our website are processed securely by Stripe. Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry. We do not have access to your card details.





WALLPAPERS

DO I NEED TO ORDER A SAMPLE FIRST?


It is highly recommended to order a sample of the wallpaper you are interested in before making your final purchase. Colours and pattern dimensions may not be accurate on screen and can even appear to be different looking at the same picture from different devices. Please note that custom sized panels for murals / wallpaper ordered by square metre are produced for your wall measurements only and are not returnable unless agreed to be faulty.




HOW MANY ROLLS OF WALLPAPER DO I NEED?


We strongly recommend getting some hanging advice from a decorator to take the correct wall measurement and calculate the amount of wallpaper needed. ​ Please be aware that wallpapers are printed in batches, which means each batch might have a very slight shift in colour. This will be noticeable if hung directly next to a different batch. We only keep little stock as most of our products are made to order. Ordering additional rolls at a later date may result in that batch being sold out. Therefore make sure to order all the rolls you’ll need in one go. Some patterns are "straight match" and some are "drop match" which you need to consider when calculating the amount required. If you require assistance to calculate the paper amount or need a custom sized wallpaper please email us with your wall measurements at contact@goodandcraft.com




WHAT IS A STRAIGHT MATCH PATTERN?


Straight match patterns come already printed to size to fit a 2m or 3m wall, depending on the hight you choose. These patterns DO NOT have a repeat to be used otherwise and will only cover the width and chosen height as written on the product page. (For example see below: 3 drops each 3m in height and 1.56m in width). For covering a wider area these patterns will match with a second roll. You can also have these patterns custom made for your wall measurements, which are ordered by square metre. Simply email us your measurements and we will get back to you with a quote.




WHAT IS A HALF DROP PATTERN?


A drop match pattern repeats itself half way down the side. These patterns are used for the standard 10m rolls. So if the pattern repeat is 104cm, the drop is 52cm. These patterns require more paper because there is some waste. Please take extra care when calculating the amount needed. We strongly recommend getting some hanging advise from a decorator to take the correct wall measurements and helping you to calculate the correct amount of wallpaper needed. A free match pattern (like the design "Litte Falls") has no repeat and can be hung the way you like without paying attention to match the pattern.




WHAT MATERIAL ARE Your WALLPAPERS MADE OF?


Our prints are on non-wovens wallpapers, digitally printed in England on eco-friendly/ FSC certified, non-woven paper. It is of great importance to us that our prints, which reflect the variety and beauty of nature, are sustainably made. Sadly many wallpapers are made of vinyl (PVC, Polyvinyl Chloride) that happens to be the most environmentally damaging of all plastics. Our non-woven wallpapers do not contain vinyl and therefore have a significantly lower carbon footprint than vinyl wallpapers. Find out more about non-woven wallpapers here: https://www.goodandcraft.com/post/non-woven-wallpapers




HOW DO I INSTALL MY WALLPAPER?


We strongly recommend that you hire a professional and experienced wallpaper installer to hang your wallpaper. A professional wallpaper decorator is NOT a painter or contractor. Check with The Wallcovering Installers Association to find a professional who is providing high-end wallcovering installation in your area. (www.wallcoveringinstallers.org) For London you might also have a look at: Renovart (www.renovart.co.uk) Your wallpaper will come with an installation guide. Please read the instructions carefully prior installation and hand the instructions to your wallpaper installer. The online guide can be found here: https://www.goodandcraft.com/wallpaperguide After hanging 2 or 3 lengths, inspect the results to ensure that there is no shading or any faults. Also make sure that there are no site or hanging related issues like visible gaps from the wall or visible seams (the edges of dark wallpapers might need be coloured with a decorator’s crayon prior installation ). Get in touch with us immediately if you have an issue with the first drops installed. Do NOT hang all the wallpaper prior contacting us if you are not satisfied with the first result! No claims will be accepted for goods hung in excess of one roll. Please be aware that site conditions and levels of skill in applicationare are beyond our control. The information given in our specifications or hanging advice, whether verbal or written is for guidance and is given in good faith but without warranty. We can not be held responsible for the hanging of your wallpaper or damage caused by paste.




HOW TO AVOID WHITE GAPS AND VISIBLE SEAMS?


  • The first step in getting your wallpaper installed nicely is hiring a professional and experienced wallpaper installer. The result when having wallpapers installed by a specialist is much better than attempting to install them alone or by a contractor / painter who claims to know how to hang wallpapers. Hand them the wallpaper installation instructions that come with your wallpaper.
  • Make sure that the room is well aired with a constant temperature during application and drying time, ideally between 18 - 20 degrees Celsius. You might need to turn off your heating to avoid changes in temperature. DO NOT force the drying of your wallpaper with heat.
  • Keep the seams tight. The papers need to be joint carefully as closely as possible to avoid having a gap between the two paper drops. Make sure that the seams are well stuck down to the wall.
  • Wallpapers with an overall dark colour are known for developing visible white edges where the ends of the paper meet and need some precautions before and during the installation: The edges of dark wallpapers should to be coloured with a decorator’s crayon of a similar colour when the roll is in its tight form to prevent the paper cut is visible as a white line. It is also recommended to paint vertical lines in a matching colour on the wall where the seams will meet. This will help in disguising any small gaps between the wallpaper drops. More information about how to hang dark wallpapers here: https://www.goodandcraft.com/post/hanging-dark-wallpapers
Please follow these steps not just for charcoal shades but also other dark shades, which might leave visible white lines from the paper cut or the gap where you can see the wall behind. This will take some extra time but you do not want to skip this step as white seams really can spoil the whole look. After hanging 2 or 3 lengths, inspect the results to make sure that there are no visible gaps from the wall or visible seams. Please note that site conditions and levels of skill in application are beyond our control. We can not be held responsible for the hanging of your wallpaper.




CAN I INSTALL THE WALLPAPER IN MY BATHROOM?


If you wish to install your wallpaper in the bathroom, kitchen or in a more humid place than an ordinary room please contact us prior to placing an order. Our wallpapers are non-wovens, which are sturdy, breathable, and durable. Bathroom wallpapers are often made of vinyl. However, we do not support the production of vinyl wallpapers (PVC plastic) due to its toxic environmental impact. Our non-woven wallpapers have a significantly lower carbon footprint than vinyl wallpapers. If you love nature as much as we do, you probably don’t want vinyl wallpaper in your home. There is still a way to hang wallpaper, like our non-woven wallcoverings, in your bathroom that isn't made of vinyl. Find more information about how to install bathroom wallpapers here: https://www.goodandcraft.com/post/how-to-wallpaper-a-bathroom




WHICH WALLPAPER PASTE SHOULD I USE?


All our wallpapers are a paste the wall product and not made to have the paste applied on the back of the paper. Use a good quality, solvent free, fungicide protected ready mixed wallpaper paste that is suitable to be applied directly to the wall. For example the wallpaper paste by Solvite (Ready High Performance Wallcoverings Adhesive). Do NOT use self-mix adhesives.