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DELIVERY & RETURNS
Please read our below DELIVERY & RETURN POLICY before using our website www.goodandcraft.com. In our shipping & return policy, we are represented as (“we”, “us” or “our”). Usage/access of our website and all orders that you place on our website will be subject to acceptance in accordance with these terms and conditions and signify your contract with Good & Craft. If you do not accept to this policy, please do not use the website.
DELIVERY:
We only keep little stock, most of our products are made to order. If we do not have rolls of your chosen wallpaper pattern in stock, they have a lead time of about 3-4 weeks to be produced. Custom-sized wallpaper panels are always printed just for you and have a lead time of up to 4 weeks. Fabrics and cushions are printed to order and take up to 2 weeks to be made for you and are ready to be shipped. For scarves, please allow up to 4 weeks for the item to be made and dispatched. The delivery time stated on the product page is an estimate only, showing how long it takes to have your order made for you and it is ready to be dispatched. It does not include the shipping time from our studio to your home. If there is a delay in processing your order, you will be notified, and if you wish to cancel your order, you will receive a full refund. Cancellation requests must be made before a shipment is dispatched. The delivery within the UK is free (sample and trade orders excluded). For EU and overseas deliveries, the shipping cost depends on the country and is calculated at checkout. Please make sure that the delivery address entered at checkout is correct and that no information is missing. Our parcels are shipped using a tracked service and require a signature upon delivery. Please note that we can not ship to P.O. boxes or logistic centres. If you wish to have your parcel redirected to a collection point, you may request a change of delivery through the courier directly. Please be aware that redirecting your parcel to a collection point is done at your own risk. We can not accept any claims for damage or loss for parcels that were delivered to a collection point, nor for parcels that were provided with an incorrect delivery address at the time of placing an order. Please note that couriers make a limited number of delivery attempts and/or hold a parcel at a designated collection point for a limited time only before a shipment is returned. No refunds will be processed or issued while the goods are in transit, including in cases where the shipment is awaiting return due to failed delivery or has not been collected from a designated collection point in time. Delivery costs are non-refundable. We reserve the right to deduct any costs associated with the return of a shipment—including transportation fees, duties, taxes, and any charges applied by the carrier—from the total refund amount. A 25% restocking fee on the roll price will also apply to all wallpaper rolls in the returned shipment due to unsuccessful delivery. This applies in situations where the buyer is responsible for a failed delivery, including (but not limited to) providing an incorrect delivery address at checkout, rejecting the shipment, failing to respond to carrier requests regarding import charges, or not arranging redelivery or collecting the parcel within the carrier’s holding period. Once your item has been dispatched, you will receive a shipping confirmation by email. For approximate shipping times after your order has been dispatched, please see below. Please note that this is for guidance only and is stated in working days (weekends not counted). ​​​
United Kingdom:
Wallpapers: 1-2 working days
Fabrics: 1-2 working days
Cushions: 2-3 working days
Samples: 2-3 working days​
Europe:
Wallpapers: 2-5 working days
Fabrics: 2-5 working days
Cushions: 2-5 working days
Samples: 3-5 working days​
USA:
Wallpapers: 2-5 working days
Fabrics: 2-5 working days
Cushions: 2-5 working days
Samples: 5-7 working days​
We strongly advise not to book tradesmen until you have received your goods on-site.
​We are not liable for delivery delays caused by couriers, customs or bad weather conditions. We will not refund any third-party tradesmen costs or give any compensation for disappointment or moral damage whatsoever suffered. Please be aware that due to Brexit, deliveries to Europe's mainland can have delays for items that need to be cleared at customs.
CUSTOM, DUTIES & TAXES:
Please be aware that items delivered to countries outside of the United Kingdom might be subject to customs charges, taxes, and other fees that are imposed by your local legislation. Additional charges for deliveries outside of the UK are the responsibility of the parcel recipient. We have no control over these government-imposed charges and are unable to tell you how much import charges may be (if any), as they vary between countries. To avoid a delay in receiving your order from customs, consider the following: Provide us with a phone number where you can be reached by the courier or if customs need to reach you to clear your order. Please do not refuse a shipment or ignore requests from carriers regarding duty and/or tax liability charges. Most carriers will hold a shipment for 4 days after arrival in your country before they return it to us as the sender. In the event that the receiver refuses to complete the necessary customs procedures to import the goods, a refund will only be issued once the parcel has been physically returned to us by the carrier and has been inspected.
RETURNS:
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It is highly recommended to order a sample of the wallpaper or fabric you are interested in before making your final purchase. Colours and pattern dimensions may appear to look different on screen. Please note that the following items cannot be returned: Samples, custom-made/ bespoke items, custom-sized wallpaper panels, and fabric sold by the metre.
Upon delivery, inspect all your items and if any of them arrive damaged, please email us immediately at contact@goodandcraft.com. We can not accept any claims after hanging or cutting the product. We understand that renovation projects take time, and sometimes it can take a little longer until your walls are ready to hang wallpaper. Therefore, we extended the timeframe to return unused wallpaper rolls within 60 days from the date you received your wallpaper. Customers wishing to return items must give us written notice by email at contact@goodandcraft.com to let us know about your upcoming return and include a reason why you wish to return your item. Buyers are responsible for the return shipping costs. The returned item has to be unused /unworn and in a re-sellable condition with all labels attached. Wallpaper rolls can only be returned if unpacked. To avoid damage or loss in transit, please use adequate packaging to protect the item and return using a signed-for delivery service. If the item is lost or not returned in its original condition and the buyer is responsible for any loss in value we reserve the right to refuse a refund. Delivery charges and return postage will only be refunded if the item is confirmed to be faulty. Please note that refunds, replacements, or exchanges can only be issued for goods purchased directly from us and not via third-party sellers. Return orders of wallpaper rolls that only contain a small portion of the order (i.e the majority of the order is kept), the returned rolls will not be subject to a restocking fee. However, if a significant portion or the full order is returned, a 25% restocking fee will apply.
RETURNS ON WALLPAPERS:
Please note that wallpaper rolls can only be returned or exchanged if unpacked. Unless the wallpaper is agreed to be faulty, we can not accept returns or exchanges if the original wrapping foil that is protecting the wallpaper has been removed. Custom-sized wallpapers ordered by square metre are produced for your wall measurements only and therefore, are not returnable unless agreed to be faulty. After hanging 2 or 3 lengths of your wallpaper, inspect the results to ensure that there is no shading or any faults. Also, make sure that there are no site or hanging-related issues like visible gaps from the wall or visible seams. Get in touch with us immediately if you, or any party acting upon your instructions have an issue with the first drops installed. Do NOT hang all the wallpaper prior to contacting us if you are not satisfied with the first result! No claims will be accepted for goods hung in excess of one roll.
RETURNS ON FABRICS:
Fabrics are printed to order and cut to your required length and therefore are NOT returnable unless agreed to be faulty. Upon delivery examine the fabrics carefully before proceeding with any cutting or usage. We endeavour to provide printed fabrics of the highest quality and are quality-checked before we send them out. Claims for alleged defects must be made in writing within 7 days of delivery. We can not accept direct or indirect claims for any reason whatsoever including claims for changes in the appearance of the fabric once the customer or any party acting upon their instructions, has cut, washed, dry-cleaned, or processed the fabric in any way (including spraying or adding flame retardant or stain repellent treatments). Please note that we can not accept claims for fading of the fabric. Constant exposure to intense sunlight eventually can cause a fading of any fabric over time.
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